![]() ![]() Why it's best to always consider a personal / emotional resolution. Toronto Difficult Conversations training expert and executive coach Bruce Mayhew Consulting provides practical step-by-step solutions supported by real life examples. We explore unique solutions that have great impact like: Our Approach to Difficult Conversations & Conflict Management ![]() It also means an uncomfortable situation can quickly escalate into serious conflict and crucial conversations. Toronto based Bruce Mayhew Consulting teaches participants how to use negotiation and conflict resolution skills that lead to mutually beneficial outcomes and long-term profitable relationships.īut if we do nothing, avoiding confrontation and difficult conversations leads to resentment, lack of trust and loss of motivation. Know how to deal with difficult people when they are angry and/or hostile peopleĭifficult conversations training is an important part of a professional development plan. Realize how individual beliefs and ego (not logical ideas), often impact conflict managementīe able to give constructive feedback in a non-threatening way Use proven negotiation strategies to achieve better outcomes and business relationships Know how to provide feedback and constructive evaluation in a productive, supportive wayĮxplore how Mindfulness helps us stay present and how Emotion Focused Therapy helps us understand our feelings and needsīe able to resolve conflict face-to-face, by phone and by email Know when having a challenging conversation is the right solution… and when it is not ![]() Know how to prepare for a respectful difficult conversation and resolve conflict See early signs of conflict as an opportunity - a place where people feel passionate and are demonstrating a level of ownership and concernĮxplore how to master your emotions and attack problems - not people Learn why trust matters and how to build trustīuild strong communication skills and agree resolving conflict is important Know that avoiding conflict usually leads to lack of performance, trust, respect and increased turnover Understand why most of us try to avoid conflict at work and difficult conversations After our skills training course participants will: It's natural to dislike challenging crucial conversations, and yet learning why conflict at work happens, the benefits of resolution and how to have them is part of a well-balanced professional development plan. Difficult Conversations Training & Conflict Management Impact Two reasons why difficult conversations are avoided:įEAR of being attacked back or of disappointing someone.įEAR of not knowing how to have a respectful difficult conversation where we will feel prepared and able to confidently work through the anticipated needs, emotions and fears of the people we are speaking with.Ĭonflict management and difficult conversations training builds mutual respect and trust while also strengthening our important relationships. ![]() As Lou Solomon reports in the Harvard Business Review, two-thirds of managers are uncomfortable communicating with their employees. Plan | Engage | Succeed “You can trust us to do the job for you.”ĭifficult Conversations are not usually steeped in conflict unless those conversations are ignored. We also believe your team can have fun and be motivated while we deliver customized learning experiences. Bruce Mayhew Consulting uses real examples to help participants experience new business skills first-hand. To keep everyone safe during the Covid Pandemic, we have been running the majority of our training online. Bruce offers difficult conversation training in Toronto and across Canada, frequently speaking in Montreal, Kingston, Halifax and Vancouver to help teams prepare to safely express disagreements and/or deliver challenging news. Knowing how to have difficult conversations at work means you’ll increase your ability to build trusting relationships, reduce stress and find collaborative solutions. Difficult Conversations, Crucial Conversations or Conflict Management Training Knowing how to address difficult conversations with compassion and a plan for shared success takes only a fraction of the energy it takes to try to ignore it or make excuses for it. ![]()
0 Comments
Leave a Reply. |